Privacy

Introduction

This Privacy Policy explains how The Vanuatu Emergency Service Association Committee (Inc.), referred to in this document as VESA, collects, uses, stores and protects personal information obtained through this website (the “Website”). VESA is a non-government organisation (NGO) locally incorporated as a charitable association in Vanuatu and operates its services through its divisions ProMedical and ProRescue. By using this Website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information when you interact with the Website, including but not limited to:

Name and contact details (such as email address and phone number);
Information provided when making a donation, purchase, membership subscription or training booking;
Information submitted through contact forms or enquiries;
Basic technical information such as IP address, browser type and usage data.

We only collect personal information that is necessary for the operation of our services.

Payments and Third-Party Platforms

Payments for donations, purchases, memberships and training bookings are processed through third-party payment and booking platforms.

VESA does not store or process credit or debit card details on its own servers. Payment information is handled directly by the relevant third-party providers and is subject to their respective privacy policies and security practices.

How We Use Your Information

Personal information collected through the Website may be used to:

Process donations, purchases, memberships and bookings;
Respond to enquiries or requests;
Provide information about our services, activities or updates where consent has been given;
Maintain and improve the functionality and security of the Website;
Meet legal, regulatory or reporting obligations.

We do not sell or rent personal information to third parties

Data Storage and Security

VESA takes reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.

However, no method of data transmission or electronic storage is completely secure, and VESA cannot guarantee absolute security of information transmitted through the Website.

Cookies and Analytics

The Website may use cookies or similar technologies to enhance user experience and analyse Website usage.

Cookies do not typically identify you personally but help us understand how the Website is used. You may disable cookies in your browser settings if you prefer, although this may affect certain Website features.

Sharing of Information

Personal information may be shared only where necessary, including:

With trusted service providers involved in Website operation, payment processing or booking systems;
Where required by law or regulatory authorities;
To protect the rights, property or safety of VESA, its users or the public.

Access and Correction

You may request access to, or correction of, personal information held by VESA by contacting us using the details provided below. We will take reasonable steps to respond to such requests in accordance with applicable laws.

External Links

The Website may contain links to external websites. VESA is not responsible for the privacy practices or content of third-party websites.

Modifications to the Policy

We reserve the right to update or modify these Terms of Use at any time without prior notice. Changes will be effective immediately upon being posted on the Sites. It is your responsibility to review these Terms periodically.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of personal information, please contact:

The Vanuatu Emergency Service Association Committee (Inc.)
Rue Dartois, Port Vila, Vanuatu
P.O. Box 822, Port Vila, Vanuatu
Email: admin@promedical.vu
Telephone: +678 26996

Latest update 05 january 2026